Community Trust - Managing Your Mortgage
Manage your mortgage with confidence
Having a mortgage with us means more than owning a home. It means having access to valuable equity that you can leverage to meet your evolving needs. Below, we’ve outlined some of the ways that you can manage your mortgage.
Renewing your mortgage with Questbank
Renewing your Questbank mortgage is a simple process.
Questions to ask before you renew:
- Are you planning to move in the next year?
- Will you require additional funds for a planned renovation?
- Would you like to pay off your mortgage faster with accelerated/lump sum payments?
- Would you like to choose a shorter term to help manage interest rate fluctuations?
Refinancing your home with Questbank
Questbank makes refinancing your mortgage simpler. Whether you’re looking to lower your monthly payment, or access the equity in your home, our mortgage specialists explain the pros and cons to help you make the decision that’s best for you.
Payout statements
Payout statements for discharges or transfers will only be issued after a request has been made through FCT’s Payout Services. Please note, a $100 statement fee will apply.
Payment methods
Questbank does not accept payout proceeds via uncertified cheques. Our preferred method of payment is a wire deposit. Questbank requires a copy of the wire receipt with our loan reference number noted.
Alternatively, we accept payout proceeds via a bank draft or certified cheque, however funds must be directly deposited to our account and the payment confirmation must be sent to us with our loan reference number reflected. If a payment confirmation is not provided to us, the payout proceeds will not be credited to the appropriate loan. Payment confirmation must be uploaded within the FCT portal (preferred) or emailed to mortgageservicing@questbank.com.
