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Questbank Accessibility Plan (2026–2029)

This 2026 Accessibility Plan outlines the policies and actions that Questbank put in place to improve opportunities for people with disabilities and to identify, remove, and prevent barriers.

The Head of People and Culture is responsible for receiving feedback on behalf of Questbank. Feedback can be submitted anonymously. You can provide feedback on this plan or report accessibility barriers by:

  • Mailing Address: Questbank 5700 Yonge St., Suite 1900 Toronto, ON, M2M 4K2 Canada
  • Phone: 1-888-403-8440
  • Email: accessibility@questbank.com Questbank will provide an alternate format of this plan (e.g., Braille, Large Print, Audio) upon request within the timelines required by the Accessible Canada Regulations

Statement of commitment

Questbank is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessible Canada Act (ACA). As a federally regulated financial institution, Questbank is primarily governed by the Accessible Canada Act (ACA) and is compliant with the AODA Integrated Accessibility Standards Regulation (IASR). To ensure a consistent, barrier-free experience, Questbank applies its high national accessibility standards across Canada. Our plan shows how Questbank will play its role in making our services accessible for all across Canada.

Consultations

In accordance with the Accessible Canada Act (ACA), Questbank is establishing a formal consultation framework to engage with persons with disabilities. Future phases of this plan will involve gathering stakeholder feedback to identify and address barriers within our operational environment. These insights will inform our accessibility priorities, ensuring our initiatives meet legislative requirements and improve functional outcomes.

Accessibility plan

Employment

Questbank is committed to fair and accessible employment practices.

  • Questbank will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.
  • We will ensure the accessibility needs of employees with disabilities are recognized during performance management, career development and redeployment processes.
  • We will work to prevent and remove other accessibility barriers identified.
  • We will continue to post on various job boards (LinkedIn, Company Website, Indeed, Monster) to reach a broader applicant pool.
  • We will ensure our workplace policy aligns with federal standards.
Information and Communication Technologies (ICT)

Questbank is committed to making our digital platforms accessible to everyone.

  • We will consult with people with disabilities to understand their information and communication needs.
  • We will ensure existing feedback processes are accessible to people with disabilities upon request.
  • We will ensure all publicly available information is made accessible upon request to customers and clients. We will also provide employees with disabilities with individualized emergency response information when necessary.
  • We will ensure all websites and content conform to the Web Content Accessibility Guidelines (WCAG 2.2 standards)
Communication, other than ICT

Questbank is committed to meeting the communication needs of people with disabilities.

  • We will consult with people with disabilities to understand and provide their information and communication needs in accessible formats (such as digital, audio, or large print) upon request.
  • We will ensure existing feedback processes are accessible to people with disabilities upon request.
The Built Environment

Questbank will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:

  • Outdoor public eating areas like rest stops or picnic areas
  • Outdoor play spaces, like playgrounds in provincial parks and local communities
  • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
  • Accessible off-street parking and automated door openers
  • Service-related elements like service counters, fixed queuing lines and waiting areas
  • In the event of a service disruption, we will notify the public of the service disruption and alternatives available.
Procurement of goods, services, and facilities

Questbank is committed to being responsive to the needs of all its clients, employees, and visitors. To do this, we recognize the diverse needs of our clients, employees, and visitors and will respond by striving to provide services and facilities that are accessible to all.

Questbank is committed to promoting, providing and maintaining an environment where respect and dignity is demonstrated at all times. When procuring services and facilities, Questbank will incorporate accessibility features.

Design and delivery of programs and services

Questbank will develop a strategy and process for persons requesting accessible formats and communications support related to information about Questbank services. Questbank will consult with the person on their accessibility needs and develop a process for responding to requests. Questbank will incorporate language into marketing materials stating that accessible formats may be made available on request. Questbank will comply with these regulations by the dates outlined in the IASR.

Transportation

This section is not applicable.