Last updated: March 31, 2026
How To Report Fraud
At Community Trust Company, protecting your security is a top priority. If you suspect your confidential data, personal information, or account information has been stolen or obtained fraudulently by a third party, or if you have encountered suspicious activity, please use the appropriate reporting channels below immediately.
- Client Services: 1 (800) 268-1576
- Email: reportfraud@communitytrust.com
- Please Note: The reportfraud@communitytrust.com address is an automated mailbox. You will not receive a personal reply from this address. If you require a response or immediate assistance regarding your account, please call us directly.
If you suspect you are a victim of identity theft, you should also:
- Contact your local police and get a copy of the police report.
- Contact your financial institutions and change any compromised passwords.
- Contact both credit bureaus; Equifax Canada and TransUnion Canada.
- TransUnion Canada – 1-800-663-9980 – www.transunion.ca
- Equifax Canada 1-800-465-7166 – www.equifax.ca
Reporting Suspicious Emails & Text Messages (Phishing)
Phishing is an attempt to trick you into revealing sensitive information by impersonating a trustworthy entity. If you receive a suspicious email and/or text message claiming to be from Community Trust Company:
1. Forward the email to phishing@communitytrust.com.
2. Do not click any links or open any attachments.
3. Delete the email from your inbox immediately after forwarding.
Please Note: The phishing@communitytrust.com address is an automated mailbox monitored specifically for the analysis of security threats and website fraud. You will not receive a personal reply from this address. If you require a response or immediate assistance regarding your account, please call us directly.
Reporting Fraudulent Websites
To report a fake website designed to look like a Community Trust Company property, please send an email to phishing@communitytrust.com with the subject line “Fake CTC Website,” and please copy and paste the full URL (web address) into the body of your email.