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Accessibility Statement

This 2023-2026 Accessibility Plan outlines the policies and actions that Community Trust put in place to improve opportunities for people with disabilities.

Community Trust Company is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements. We are working towards full compliance with the current Integrated Accessibility Standards Regulation (IASR) Policy under the Accessibility for Ontarians with Disabilities Act (AODA), and any expected upcoming legislations, such as the British Columbia Accessibility Act and Accessible Canada Act. While the IASR is considered an Ontario Regulation, Community Trust has decided to implement nationally to ensure a consistent experience nationwide. Our plan shows how Community Trust Company will play its role in making Canada an accessible country for all.

Customer Service

Community Trust Company is committed to providing accessible customer service to people with disabilities. We will continue to provide a Customer Service Standard to customers with disabilities at the same level of quality and timeliness as others.

Information and Communications

Community Trust Company is committed to meeting the communication needs of people with disabilities.

  • We will consult with people with disabilities to understand their information and communication needs.
  • We will ensure existing feedback processes are accessible to people with disabilities upon request.
  • We will ensure all publicly available information is made accessible upon request to customers and clients. We will also provide employees with disabilities with individualized emergency response information when necessary.
  • We will ensure all websites and content conform to the Web Content Accessibility Guideline (WCAG) 2.0, Level AA by January 1, 2021.

Employment

Community Trust Company is committed to fair and accessible employment practices.

  • When requested, Community Trust Company will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.
  • We will ensure the accessibility needs of employees with disabilities are recognized if Community Trust Company is using performance management, career development and redeployment processes.
  • We will work to prevent and remove other accessibility barriers identified.
  • We will continue to post on various job boards (LinkedIn, Company Website, Indeed, Monster) to reach a broader applicant pool.

Training

Community Trust Company will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Design of Public Spaces

Community Trust Company will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:

  • Recreational trails/beach access routes
  • Outdoor public eating areas like rest stops or picnic areas
  • Outdoor play spaces, like playgrounds in provincial parks and local communities
  • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
  • Accessible off-street parking
  • Service-related elements like service counters, fixed queuing lines and waiting areas

In the event of a service disruption, we will notify the public of the service disruption and alternatives available.

Procurement of goods, services and facilities

Community Trust Company is committed to being responsive to the needs of all its clients, employees, and visitors. To do this, we recognize the diverse needs of our clients, employees, and visitors and will respond by striving to provide services and facilities that are accessible to all.

Community Trust Company is committed to promoting, providing and maintaining an environment where respect and dignity is demonstrated at all times. When procuring services and facilities, Community Trust Company will incorporate accessibility features. 

Design and delivery of programs and services

Community Trust Company will develop a strategy and process for persons requesting accessible formats and communications supports related to information about Community Trust Company services. Community Trust Company will consult with the person on their accessibility needs and develop a process for responding to requests. Community Trust Company will incorporate language into marketing materials stating that accessible formats may be made available on request. Community Trust Company will comply with these regulations by the dates outlined in the IASR.

For more information on this Accessibility Plan, please contact us at:

Community Trust Company
5700 Yonge St., Suite 1900
Toronto, ON, M2M 4K2
Canada

Phone: 1 (800) 268-1576
Email: accessibility@communitytrust.com

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